Logan's Roadhouse

My letter to Logan's Roadhouse Corporate Office.
I think it's time we just eat somewhere else. It's the "Summer of Savings" so it would be frugal not to eat out at all.


I sent Logan's an email on 6/25 after a salad was placed in front of my husband and the statement was made "sorry, we are out of oil and vinegar, what else would you like?"

I spoke with the regional manager and he said it wouldn't happen again. I was sent 4 cards for 4 free entrees.

Last night, 7/10/08, was the first night we have been back to Logan's. We both ordered steaks and my husband ordered a side of sauteed mushrooms. When the food was placed on the table a while later, "Oh, we're sorry, we're out of sauteed mushrooms, what would you like instead?" I called the regional manager this morning and left a message but I have not gotten a call back.

This is the FOURTH time we have been there and told that they were OUT of something AFTER the food is placed on the table. French Fries, Tarter Sauce, oil and vinegar, and now mushrooms.

Here is the problem I am having. (In addition to not having what we order)
Why do they wait until the food is on the table before they tell us they are out?
In RARE instances in other restaurants, the waitress has come back and kindly explained that they were out of something so that we have had time to change the order if we wanted to.

For example, I only like blue cheese salad dressing, I don't WANT a salad if you run out of blue cheese.

Example #2, I LIKE tartar sauce with my Catfish, if you don't have tartar sauce, I would rather have a steak.

What if the only way my husband wants a steak is when there are sauteed mushrooms with it?

By not giving me the opportunity to change my order, I am forced to eat and pay for a meal that I would not normally eat under those circumstances. If you wait until the food is placed on the table, and I DO want to change my order, all the other people at my table are finished eating by the time my food arrives.

I can't really understand why this seems to be such a HUGE problem. Is it your policy to take this casual attitude to providing the customers with what they order?

Maybe we should start patronizing establishments who can actually provide what we order.